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Company Overview

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Who We Are

Who We Are

We are an ISO 9001:2015 Certified Information Communication Technology and Business Processes Outsourcing (ICT/BPO) firm.

Mission

Our Mission

Our mission is to maximize value for our customers, employees, shareholders and communities we operate in.

Our Vision

Our Vision

To the be the leading and preferred financial technology and outsourcing partner creating opportunities across the world

COMPANY OVERVIEW

Providing Best Business Solution For
Growing Your Business

Under Line

We Have 10 Years Practical Experience

Service Cops Limited was incorporated in 2009 and has since celebrated its 10-year anniversary. It has since grown to be one of the Leading Financial Technology and Outsourcing Companies and has expanded into new regional markets; Rwanda, Kenya, Tanzania, Ethiopia and Zambia. The company employs in excess of 80 staff and has developed and delivered a unique stack of innovative technology platforms, products and solutions that are solving real world problems.

 

Service Cops  recognizes the need for strategic alignment  of systems to ensure business continuity and continually  enhancing customer value. In  2016, Service Cops  developed and has since been running  a Quality Management System (QMS) that complies and is certified to ISO 9001:2015Quality standard. This  framework  enables us to assess our systems, identify our shortfalls and develop the necessary improvements to ensure a continued service improvement to our customers.

 

In addition, Service Cops  is conscious of its operational environment and that of its stakeholders and as such continually performs a risk assessment.  Out of this, Service Cops has since established an Information Security Management system (ISMS) that complies with the ISO 27001 framework. We ensure that our that partners and stakeholders’ information is secure with us.

 

We pride ourselves in creating value for our partners through our proprietary Financial Technology Platforms. Enterprise Technology solutions and through our unique business processes outsourcing solutions. Our technology and Outsourcing solutions serve the Banking & Financial Services Industry, Education Industry, Telecommunication Industry, Public Sector, Trade and commerce and Civil Society.

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10
YEARS Of
Experience
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80
Professional
Experts
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3
Locations

Our beliefs

Under Line
Quality Services

Quality Assurance

Quality Assurance is our commitment to the customers we serve. We believe in excellency in whatever we do..

Planning Strategy

Team work

We recognise that our business thrives when we operate as a team. We acknowledge that a strong team of average individuals is better that a set

Clients-Satisfaction

Fun

We believe in creating a fun, friendly and creative work environment for our staff.

Our Vision

Innovation

We live on the edge; we challenge the status quo by coming up with new solutions to solve current world challenges. This keeps us a head of the pack

Staff

People

Our true belief is that people are our biggest resource that operates our other resources to generate value for our company. We shall invest in

Our Partners

COUNTRY EAST AFRICA(Uganda, Rwanda, Kenya, Burundi, Tanzania) ZAMBIA
PARTNER Neptune Software Prudential Stanbic Bank PEAS Pearl Systems
Micro Pay Straight Talk Trac FM UNCDF AIRTEL
Visiion fund Wazalendo M-sente Post Bank MTN
MTN(Uganda, Rwanda) Cairo Bank Tropical Bank Bank of Africa ZAMTEL
Cogebank Pride MFI DFCU Bank Sanlam Atlas Mara
AIRTEL(Uganda) Housing Finace Bank FINCA NEON Inc
Centenary Bank Equity Bank Payway Liberty
Opportunity Bank Tracksol CDFU