Customer Experience Management Solutions
Contact center Solutions:
Service Cops is involved in developing, setting up and customizing contact center solutions for a number of clients. We set up contact center’s that are custom to the needs of our clients.
Service Cops is experienced in managing call centers and this makes it easier to implement the call center with appropriate requirements. We understand the Key performance indicators (KPIs) to look for in every industry and can undertake contact center turnkey projects.
Inbound Customer Support:
We offer our clients with courteous, professional, knowledgeable agents with crystal clear voice quality,customized answering with your personalized greeting and 24/7 nationwide telephone answering service.
Our professional Customer Service representatives offer multilingual services Message center with 24/7, Toll Free access
Inbound Call Center Services we offer includes:
Market Research Surveys
Outbound Services :
We handle custom outbound projects for our clients. They include but are not limited to;
Tele sales and upselling of client products:
Service Cops has a very deep experience in management of tele sales in the banking industry specifically credit cards and personal loans
Marketing and sales information:
We have been involved in management of sales information especially pertaining to targeted campaigns
Service Cops has been involved in implementing and managing market surveys as a way of collecting rapid information about products and services in the market place
Customer Retention Management:
Service Cops understands customer retention customer education campaigns especially for new customers.