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Service Cops Ltd

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Customer Experience Management Solutions

Contact center Solutions:

Service Cops is involved in developing, setting up and customizing contact center solutions for a number of clients. We set up contact center’s that are custom to the needs of our clients.

Service Cops is experienced in managing call centers and this makes it easier to implement the call center with appropriate requirements. We understand the Key performance indicators (KPIs) to look for in every industry and can undertake contact center turnkey projects.

Inbound Customer Support:


We offer our clients with courteous, professional,  knowledgeable agents with crystal clear voice quality,customized answering with your personalized greeting and 24/7 nationwide telephone answering service.

Our professional Customer Service representatives offer multilingual services Message center with 24/7, Toll Free access

 

Inbound Call Center Services we offer includes:


Grievances management
General Information
Sales Fulfillment
Market Research Surveys

Outbound Services :

 

We handle custom outbound projects for our clients. They include but are not limited to;

 

Tele sales and upselling of client products:

 

Service Cops has a very deep experience in management of tele sales in the banking industry specifically credit cards and personal loans
management

 

Marketing and sales information:

 

We have been involved in management of sales information especially pertaining to targeted campaigns

 

Market Surveys:


Service Cops has been involved in implementing and managing market surveys as a way of collecting rapid information about products and services in the market place

 

Customer Retention Management:


Service Cops understands customer retention customer education campaigns especially for new customers.