Who We Are
About us
Our Story
Service Cops is the brainchild of four visionary gentlemen who, during their routine Wednesday coffee meetings, identified a gap in the services industry. This realization sparked a passion for better service provision, value creation, digital solutions, and sustainability. The relentless pursuit of his idea led the four professionals to leave their formal employment and establish the multi-award-winning company known today as Service Cops.
Fifteen years later, Service Cops has evolved into a regional outfit with a presence in eight countries, offering a suite of technology solutions serving the banking and finance, insurance, education, and payments sectors. In pursuit of service excellence, the company as developed and implemented systems certified to international standards.
As a result, Service Cops has made a significant impact in the service industry through its innovative technology and unique business process outsourcing solutions, both locally and internationally.
Our value system, built on the pillars of People, Innovation, Teamwork, Quality, and a commitment to a fun and friendly work environment, has been and will remain the foundation of our growth.
OUR
Vision
To be the world’s leading Financial Technology and Business Process Outsourcing partner, creating transformative opportunities globally.
OUR
Mission
To maximize value for our customers, employees, shareholders and communities we operate in.
We shall achieve our mission through;
- Offering stellar and innovative solutions to our customers.
- Providing a good and gender conscious working environment for our staff and investing in their growth.
- Providing employment especially for the youth in communities we operate in.
OUR
Values
People
Our core philosophy is that people are our greatest asset, driving value creation and growth across our organization. We prioritize investing in their development, providing a supportive work environment, and fostering a culture of continuous learning and growth.
Innovation
At service cops, we disrupt the status quo by pushing boundaries and delivering innovative solutions that tackle the world’s most pressing challenges.
Teamwork
We believe that collaboration is the backbone of our success. A united team of individuals with diverse strengths and expertise always outperforms individual brilliance. We foster a culture of team work, encouraging open communication, active listening and mutual support at all levels.
Quality Assurance
Our commitment to our customers is rooted in a passion for excellence in everything we do.
Fun
We’re passionate about creating a workplace that’s enjoyable, collaborative and inspiring. We believe that when our team members thrive, our business does too.
GLOBAL BEST PRACTICES
Certification For Information Safety and Security
At Service Cops, we prioritize delivering exceptional services that meet the highest global standards for information safety and security. Our commitment to excellence has driven investments in robust infrastructure, systems, policies and governance structures.
Our Quality Management Systems have achieved prestigious certifications ISO 9001:2015 For Quality Management System
ISO/IEC 27001:2013 For Information Security Management System
These certifications demonstrate our dedication to maintaining the highest standard, in quality, information security and customer satisfaction.
Service Cops Quality Management System (QMS) is ISO9001:2015 certified
Our Information Security Management System (ISMS) is ISO/IEC 27001:13 certified
VISION DRIVEN LEADERSHIP
Meet Our Board of Directors
At Service Cops Limited, we pride ourselves on a sturdy, committed, and dedicated leadership team.Through collaborative effort, strategic coordination, and team work, we have optimized our core business processes to deliver exceptional products, services, and solutions that exceed our clients’ and partners’ expectations.
OUR
Subsidiaries
School Pay Limited ZambiaService Cops has successfully expanded its operations to Zambia, establishing a thriving subsidiary over the past eighteen months. This subsidiary has built a strong market presence, fostering strategic partnerships with key stakeholders.
School Pay Zambia has forged alliances with technology partners, mobile Network Operators(MNO), banks, UN Agencies and numerous educational institutions
Notably, SchoolPay successfully piloted a digital school fees payment system in government schools, in collaboration with FSD Zambia.
Key Partners in Zambia include Pearl Systems, FSD Zambia, Zamtel, Aitel, MTN Zambia, Atlas Mara, Zanaco, Indozambia and AB bank
Strategic objective is to emerge as the leading provider of digital solutions in Zambia’s education sector.
Contact information
Plot 26, Joseph Mwilwa Rhodes Park 34144, Lusaka, Zambia
Tel: +260 763 885 373
Email: support@schoolpay.co.zm