Introduction
This privacy notice explains how Service Cops Group collects and uses personal data, and describes the rights you have with respect to your personal data.
In this notice, "Service Cops Group", "our", "we" or "us" refers to Service Cops Group and its subsidiaries.
We respect your right to privacy. It is very important to us, and we take the protection of your privacy and ensuring the security of your Personal Data very seriously. We are committed to the fair and transparent processing of your Personal Data.
This Privacy Notice describes how we process your Personal Data, explains your rights in relation to the Personal Data we process, and states our commitment to processing your Personal Data in a compliant, ethical, and secure manner.
Contact Our Data Protection Officer
If you have any questions regarding the processing of your personal data or wish to contact the data protection officer of Service Cops Group:
Email: info@servicecops.com
What Data Is Covered?
In this privacy notice, "personal data" means any information relating to an individual who can be identified, directly or indirectly, in particular by reference to identifiers such as:
- Name, identification number, contact details
- Financial information, transaction history
- Location data
- Demographics (age, sex, etc.)
- Online identifiers (IP address, cookies)
- Physical, physiological, genetic, mental, economic, cultural or social identity factors
Your Rights in Relation to Personal Data
You have the following rights:
- Access – To access the personal data held by Service Cops Group about you
- Correction – To have your personal data corrected if it is incomplete or incorrect
- Opt-Out – To opt out of receiving marketing communications at any time
- Restriction/Objection – To restrict or object to processing of personal data (in certain circumstances)
- Erasure – To request erasing of personal data (in certain circumstances and subject to applicable law)
- Data Portability – To receive a copy of your personal data in a structured, commonly used, machine-readable format
- Withdraw Consent – Where you have provided consent, the right to withdraw it
- Complaint – The right to complain to a data protection authority
To Exercise Your Rights:
Contact: info@servicecops.com or speak to the person you usually deal with at Service Cops Group.
Sources of Personal Data
We collect Personal Data directly from you:
- When you buy or use our products or services
- When you visit our website or use our mobile apps
- When you interact with our customer service team
- When you register for events or programs
- When you apply for jobs or internships
We also collect Personal Data indirectly from third parties:
- Financial institutions and banks
- Telecommunication companies
- Credit bureaus and vetting agencies
- Social media platforms
- Resellers and partners
Public records and databases
Purposes for Which We Process Personal Data
We use your Personal Data for the following purposes:
Verification
To verify your identity when purchasing products/services, contacting us, or when we contact you.
Credit Checks
To perform credit checks where you are applying for products/services requiring credit assessment.
Contracting and Processing Orders
To conclude contracts, process requests for products and services, keep you updated on order status, and deliver our products and services.
Billing and Collection
To perform billing for your use of our products and services, and to collect payments.
Service Monitoring and Improvement
To perform research and statistical analysis on customer behavior, monitor performance, and maintain or improve our products and services.
Value Proposition Enhancement
To analyze customer preferences and interests based on usage patterns, improving services, developing new products, and personalising experiences.
Marketing
To promote and market our products and services via SMS, email, phone, or social media, only where permitted by law and where you have not opted out.
Fraud and Crime Prevention
To detect and prevent fraud or criminal activity involving our products or services.
Security
To prevent Personal Data Breaches, and safeguard our IT systems, networks, assets, and workplaces.
Compliance and Reporting
To comply with legal obligations, respond to law enforcement or court orders, and discharge regulatory reporting requirements.
Customer Service
To provide customer services, respond to questions, queries, requests, concerns, and complaints.
We will not process Personal Data for purposes incompatible with the original purpose unless:
- Authorized by applicable privacy laws
- We have obtained your consent
- Required to comply with legal obligations or court proceedings
- For scientific, historical research, or statistical purposes
Data Retention
We retain personal data only for as long as needed for the purposes described above, or as required by law.
When Personal Data is no longer required or we are no longer authorized to retain it, we will de-identify, destroy through secure means, or permanently erase it using appropriate and effective mechanisms.
Transfers of Personal Data
Personal Data is transferred only in compliance with applicable laws of Uganda and the guidelines in our Data Protection and Privacy Policy.
Where we transfer data internationally, we ensure appropriate safeguards are in place.
Security
We protect the confidentiality and security of information obtained in the course of our business. Access to such information is limited, and policies and procedures are in place designed to safeguard information from loss, misuse, and improper disclosure.
Our Security Measures:
- ISO/IEC 27001:2022 certified Information Security Management System
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security audits and penetration testing
- Incident response and breach notification procedures
- Employee training on data protection and security
Cookies and Tracking Technologies
Our websites use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Deliver personalized content and advertising
- Improve website functionality and user experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Changes to This Privacy Policy
We will occasionally update this privacy notice to reflect changes in our practices and services. When we post changes, we will revise the "last updated" date.
If we make material changes in how we collect, use, and share personal data, we will notify you by prominently posting notice of the changes on our website.
We recommend checking this page periodically to stay informed of any changes.
Last Updated: January 20, 2026
Contact Us
For questions or concerns regarding this Privacy Notice:
Email: info@servicecops.com