Can you start by telling briefly who is Service Cops?
Service Cops is a regional Financial Technology and Business Processes Outsourcing solutions provider. Having been incorporated over ten years ago, Service Cops has grown to be one of the leading FinTechs in the region.
Service Cops partners with over 16 commercial banks, 5 major telecoms, over 10,000 education institutions and several payment aggregators to deliver a stack of solutions in the banking and financial services, insurance and education sectors across the region. To put our solutions in context, over three million customers in the banking and financial services sector alone use our services monthly.
Service Cops has headquarters in Uganda and has subsidiaries in Zambia, Kenya, Rwanda, Ethiopia with Ghana and DRC being the latest additions.
Our solutions and services are developed and delivered in accordance with international best practices. We are an ISO 9001:2015 and ISO/ICE 27001:2013 certified company for Quality and Information Security respectively.
Why should someone consider doing business with Service Cops?
At Service Cops, we are not just a technology firm but a business technology firm. We don’t create technology solutions only but rather products with viable commercial models and complete full circle; from the technology side, market, business, operations and support. This enables our partners to easily visualize their value within our ecosystem. With us, you see where your money comes in.
Service Cops is a unique company because it blends service with technology. Our experience in outsourcing services within the Banking and Financial Services Sector gives us an edge when developing customer-centred tech solutions. Our technology solutions are built on a service-oriented, scalable and open architecture to provide the versatility needed in the tech industry.
We have a robust engineering team that is available 24/7 to attend to clients’ unique requests and support all our deployed solutions. Our support interfaces include WhatsApp chatbots, emails, social media and a contact centre.
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